- How does Perch Alerts work?
- Perch Alerts is the first nationwide AI-powered property damage monitoring and alert system. We use advanced multi-stage AI pipelines to monitor emergency radio traffic in thousands of local communities across the country to find confirmed property damage incidents, and then send alerts to our customers in the area.
- Who is Perch Alerts a good fit for?
- Perch Alerts was built for restoration firms and public adjusters who want to win more jobs and claims faster, but we also have seen good use cases for real estate investors, journalists, and more. Essentially, Perch is a good fit for anyone who wants to get instant property damage alerts without manually monitoring emergency radio scanners 24/7.
- What kinds of incidents will I get alerts for?
- You'll be alerted for any confirmed incidents that we detect on local emergency radio scanners in your community, where the nature of the incident indicates that significant private property damage is likely. In practice, this mostly means structure fires, but we also see lots of alerts for major water damage, vehicles crashing into buildings, trees falling on buildings, major hazmat incidents, and more.
- What info does each alert contain?
- Every alert contains a summary of the incident, the validated address of the incident, and a link to your dashboard where you can view the highlighted transcripts where the AI detected the incident. You can even listen to the radio segment recordings.
- How is Perch Alerts different from a monitoring system I'm already using?
- Almost all property damage monitoring systems available today use humans to listen to the radio scanners and send out alerts. This can sometimes work well if they have excellent training, but it's very expensive and often error-prone to have a human monitoring dozens of radio channels in your area 24/7 for property damage. With the recent advances in AI, Perch Alerts gives you a cost-effective way to monitor any amount of geography 24/7 with high accuracy. We highly encourage you to
schedule a call
to learn more and test Perch Alerts side-by-side against your current system!
- How accurate are the alerts?
- The accuracy is very high, even more than having a human listen to the radio. But we're still not satisfied! We're continually evaluating and upgrading our AI systems for higher accuracy, and we have a feature to let you flag any alert that doesn't look accurate and we'll investigate so we can update our AI training and guardrails to keep improving.
- How long after property damage until the alert is sent?
- On average, the alerts are delivered about five minutes after the property damage. This reflects the time for us to transcribe the audio, analyze it using advanced AI, validate the address and other information, and deliver you the alert.
- How are the alerts delivered?
- Alerts are currently delivered via email and text message. When the Perch mobile app launches in Q4 2025, customers will get faster push notifications and richer alert details — and text messages will remain available as an optional add-on.
- Do you have coverage in my area?
- We have coast-to-coast coverage for the vast majority of communities in the USA. The exceptions are usually rural areas with very low populations. And we continually monitor those counties for new data sources so we can add them too!
- How much does it cost?
-
Pricing depends on the specific areas of coverage you need. Each alert represents a real-world loss event, and one job typically pays for the service for years. Please
schedule a call
to discuss your specific coverage needs and get a custom quote.
- Do you offer a free trial?
-
Yes, we offer a free trial so you can see how it will work for your firm and your coverage area. Please
schedule a call
to get started.
- Is there a commitment?
- No, there are no commitments, the billing plans are month-to-month and you can cancel at any time if your circumstances have changed and Perch Alerts no longer is a good fit for you.
- Do you offer exclusive coverage?
- Geographic exclusivity may be available at enterprise scale in rare cases. Please contact us for more details.
- How many people on my team can get the alerts?
- You can add as many team members as you want to the system, and they can each receive the alerts for your coverage area.
- Do you have a mobile app?
- We have a mobile app in development for iOS and Android, currently slated to be available in Q4 2025. Please let us know if you'd like to be a beta tester!
- What if an incident changes after an alert is sent?
- While an incident is open and ongoing, updates will be sent via email and text message if anything material changes about the incident (upgrade or downgrade in severity, location change, incident wrapping up, etc)
- Do you have owner contact and property value info?
- We are currently testing several premium data sources for owner contact info and property value info. If this is an important feature to you, please let us know when you sign up and we'll include you in early access!
- Can you integrate with my CRM?
- We have a beta integration with Zapier that enables you to connect Perch Alerts to more than 8,000 other apps, including CRMs, (include more examples). Once you've signed up, let us know that you'd like to try it out and we'll add you as a tester.
- How long does it take to set up?
-
Setup is quick and easy! Please
schedule a call
with us and we'll walk you through the process. Within a few hours after our call, your account will be provisioned by our team, and you'll get an email to login and start getting alerts!
- Can I update my coverage areas later?
- Yes, you can change the counties in your coverage area at any time as a customer.
- What if I need support after I sign up?
- As a customer, you can always reach our support team by email or text message, and we'll get back to you as quickly as possible.
